This webinar will help its participants to understand the elements of effective communication, recognise others and self in communication interactions, manage and understand conflict, operate constructively, and have cooperative interactions that lead to a shared positive outcome in challenging situations.
- Understand what effective communication looks like.
- Identify and understand origins of conflict.
- Explore the position of the ‘other’ and ‘self’ in difficult interactions.
- Learn conflict management styles and techniques.
About the presenter
Jayne Ferguson is a clinician, certified trainer/educator, presenter, manager and clinical supervisor. She has worked in the community and government sector for 25 years and has been working at Relationships Australia Victoria for the past 15 years. She sees relationships as the cornerstone of life and has a passion for helping people have respectful, meaningful, and fulfilling relationships.