connectEDspace - support for young people

Young people can face all sorts of pressures – including problems at school, with friends or at home.
connectEDspace is a website by Relationships Australia Victoria (RAV), dedicated to young people to help provide all the information they need to deal with the stuff they go through each day.

Aboriginal Family and Relationship Support

RAV provides support to Aboriginal and Torres Strait Islander families and individuals to help strengthen family relationships.

Counselling provides an opportunity to talk with a professionally trained person to discuss couple issues, conflicts with friends, relationship breakdown, parenting, domestic violence, anxiety, depression, grief, sexual problems, childhood sexual abuse, stress and work related tensions and disputes.


Mediation Skill Set (CHCSS00110) Short Course

Gain an accredited mediation skill set with our intensive short course 

Through our intensive course, you’ll learn to facilitate mediation, a structured and facilitated negotiation process for resolving disputes.

You’ll gain the practical skills needed to be a mediator - an independent and impartial person who assists people in conflict to generate options, negotiate agreements and resolve disputes.

You’ll develop knowledge and skills of the mediation process, and how to apply these when working with clients, customers and colleagues, including across workplaces and community settings.

This course provides nationally recognised training and assessment for a Mediation Skill Set (CHCSS00110) through the Australian Qualifications Framework.

Upon successful completion of this course, students are eligible for entry into the Graduate Diploma of Family Dispute Resolution (CHC81115).

  • An interactive course with online and face-to-face blended learning - ask questions, see skills demonstrated first-hand

  • Highly-experienced trainers - backgrounds in corporate, family and community mediation

  • A leading provider of mediation and dispute resolution services for over 30 years, we continue to deliver both funded and unfunded services

Ideal for

People interested in learning about resolving disputes and conflicts in their workplace or personal life, those who want to start a career as a mediator and those who require an entry pathway into the Graduate Diploma of Family Dispute Resolution (CHC81115).

Register for this course   Download the RTO Program Manual 

Free 'Learn more' webinar

Do you have a burning question you would like to ask about one of our accredited courses?

In this free webinar, we’ll provide information about the course, address any questions you may have, and assist you to make a decision about applying.

Webinars last for 45 minutes each and are hosted by RAV’s experienced course facilitators.

Register your place

Course structure

You’ll start by completing a series of online modules, which will include readings, interactive activities, demonstrations, video presentations and collaborative learning, to provide you with the theory and knowledge required to move on to practical activities.

These online modules should take you two days, or approximately 14 hours, to complete. This will vary based on your learning style.

You’ll then attend four days of face-to-face workshops, involving a range of interactive activities designed to maximise your learning and enable you to develop mediation skills in a safe and supportive environment.

Our highly-experienced trainers will be available during the course to provide additional learning and feedback opportunities.

Learning outcomes

 The course will equip you with the knowledge and skills required to:

  • understand the theory and practice of the mediation process 
  • assess if a conflict is suitable for mediation
  • facilitate the mediation process
  • understand how mediation can be applied in a variety of contexts
  • respond to specific issues that may arise in the process (for example, family violence)
  • assist parties to document mediation agreements. 
Program outline

Online learning

Mediation overview

  • ADR models
  • Facilitative mediation
  • Characteristics of a facilitative mediator
  • NMAS standards

Mediator skills

  • Communication skills
  • Mediation strategies
  • Ethics and self-care
  • Complexities in mediation

Mediation process

  • Process stages
  • Pre-mediation
  • Mediation formats
  • Agreements

Culture and mediation practice

  • Attitudes to conflict and conflict resolution   
  • Expectations and communication differences
  • Process decisions

Face-to-face workshops

  • Practical activities
  • Knowledge and skill consolidation
  • Simulated mediations with NMAS accredited coaches
Mediation skills training and assessment

Develop practical vocational skills by learning the micro-skills required for mediation and through simulated client mediation sessions.

Assessment activities are online and face-to-face throughout the course.

Course outcomes

 Gain a statement of attainment for CHCSS00110 Mediation Skill Set.

  • CHCMED001 Prepare for Mediation
  • CHCMED002 Facilitate Mediation
  • CHCMED003 Consolidate and Conclude Mediation
About the trainers

Lilia Szarski is an accredited mediator, family dispute resolution practitioner (FDRP) and experienced trainer, including of our Graduate Diploma of Family Dispute Resolution (FDR). Lilia is also a clinical supervisor and registered psychologist.

Astrid Horter is the Program Leader FDR and Mediation Training at RAV. She holds tertiary qualifications in law and psychology and is an experienced FDRP and child consultant. Astrid coordinates RAV’s Graduate Diploma of FDR, Mediation Training Short Course, and delivers training for RAV and external organisations. Astrid has extensive experience working in community organisations as a clinical supervisor, trainer and manager.

Why choose Relationships Australia Victoria?

Relationships Australia Victoria (RAV) has been delivering mediation and other dispute resolution services for over 30 years. Our training team members are highly-experienced, nationally-accredited mediators and deliver the course as an engaging and interactive experience. Feedback from our past students has been overwhelmingly positive and indicates that the skills and knowledge that they gain equips them to support clients and staff with a specific set of tools and structure to use.

Student feedback

We are committed to providing high quality training that leads to a positive student experience at Relationships Australia Victoria (RAV). Feedback is sought from all our students through formal and informal evaluations throughout the course and this informs the ongoing development of our training programs.

Our students consistently provide positive feedback about their experience of training with RAV.

  • "I really enjoyed the course. It was delivered with a mix of activities/role plays and information. Very clear and in depth."
  • "All the theory is relevant, and the role playing outcomes are all the things I will be applying to my new career in mediation."
Registered Training Organisation (RTO)

RAV is an RTO (registration code 21977), providing nationally-recognised courses.


Unique Student Identifier

From 1 January 2015, students undertaking nationally accredited training with RAV (i.e. enrolling into VET courses) will need to set up a Unique Student Identifier (USI) and provide this to RAV’s administration team via email. RAV is required to record and verify a USI for each student.

More information and assistance in applying is available from the USI website and via the links below.

Recognition of Prior Learning

Recognition enables students to have their existing skills and knowledge relating to FDR acknowledged and status granted where appropriate. This is available for people with extensive and relevant experience in family law, mediation, counselling or family and domestic violence.

To apply for Recognition of Prior Learning (RPL), you will need to provide evidence of the competencies needed for FDR by completing the RPL Application and Assessment Form, which is available from the RAV Training Team on (03) 8573 2222 or via email. Please also refer to the RTO Program Manual.

  • RAV Training Team
  • (03) 8573 2222
  • Online or face-to-face. Please see the individual dates for more information. - To be advised
    • Starts 9:00am Tuesday 1 June 2021
      • 10 May: Online materials available, introductory webinar from 10am to 11:30am
      • 1, 2, 3 and 11 June: Face-to-face workshops in Camberwell, 9am to 5pm daily
      • 8 June: Assessment day (optional) in Camberwell
    • Starts 10:00am Tuesday 9 November 2021
      • 18 October: Online materials available, introductory webinar 10am to 11:30am
      • 9, 10, 11 and 18 November: Face-to-face workshops in Camberwell, 9am to 5pm daily
      • 15 November: Assessment day (optional) in Camberwell


  • Please see the 'Course structure' section above.

    10 May: Online materials available, introductory webinar from 10am to 11:30am
    1, 2, 3 and 11 June: Face-to-face workshops in Camberwell, 9am to 5pm daily
    8 June: Assessment day (Optional) in Camberwell

    18 October: Online materials available, introductory webinar 10am to 11:30am
    9, 10, 11 and 18 November: Face-to-face workshops in Camberwell, 9am to 5pm daily
    15 November: Assessment day (Optional) in Camberwell
  • $4802
  • Once you have registered for this course, our training team will contact you to provide confirmation of your enrolment.

    Please note: Participants can elect to undertake an additional day of assessment to become an accredited mediator, in accordance with the national practice standards set by the National Mediator Accreditation System (NMAS). The cost for this additional assessment day is $787.

Click here to apply