connectEDspace - support for young people

Young people can face all sorts of pressures – including problems at school, with friends or at home.
connectEDspace is a website by Relationships Australia Victoria (RAV), dedicated to young people to help provide all the information they need to deal with the stuff they go through each day.

Aboriginal Family and Relationship Support

RAV provides support to Aboriginal and Torres Strait Islander families and individuals to help strengthen family relationships.

Counselling provides an opportunity to talk with a professionally trained person to discuss couple issues, conflicts with friends, relationship breakdown, parenting, domestic violence, anxiety, depression, grief, sexual problems, childhood sexual abuse, stress and work related tensions and disputes.


Mediation Training Short Course

Through our intensive course, you’ll learn to facilitate mediation, a structured and facilitated negotiation process for resolving disputes.

You’ll gain the practical skills needed to be a mediator - an independent and impartial person who assists people in conflict to generate options, negotiate agreements and resolve disputes.

You’ll develop knowledge and skills of the mediation process, and how to apply these when working with clients, customers and colleagues, including across workplaces and community settings.

Choose to undertake an additional assessment day to become an accredited mediator and take the next step in your career.

  • An interactive course with online and face-to-face blended learning - ask questions, see skills demonstrated first-hand

  • Highly-experienced trainers - backgrounds in corporate, family and community mediation

  • A leading provider of mediation and dispute resolution services for over 30 years, we continue to deliver both funded and unfunded services

Ideal for

People interested in learning about resolving disputes and conflicts in their workplace or personal life, and those who want to start a career as an accredited mediator.

Free 'Learn more' webinar

Do you have a burning question you would like to ask about one of our accredited courses?

In this free webinar, we’ll provide information about the course, address any questions you may have, and assist you to make a decision about applying.

Webinars last for 45 minutes each and are hosted by RAV’s experienced course facilitators.

Register your place


After completing the course, you can elect to undertake an additional day of assessment to become an accredited mediator, in accordance with the national practice standards set by the National Mediator Accreditation System (NMAS).

The course covers all requirements of the NMAS. Relationships Australia Victoria is a Recognised Mediator Accreditation Body (RMAB).

Course structure

You’ll start by completing a series of online modules, which will include readings, interactive activities, demonstrations, video presentations and collaborative learning, to provide you with the theory and knowledge required to move on to practical activities.

These online modules should take you two days, or approximately 14 hours, to complete. This will vary based on your learning style.

You’ll then attend three days of face-to-face workshops, involving a range of interactive activities designed to maximise your learning and enable you to develop mediation skills in a safe and supportive environment.

Our highly-experienced trainers will be available during the course to provide additional learning and feedback opportunities.

Learning outcomes

The course will equip you with the knowledge and skills required to:

  • understand the theory and practice of the mediation process
  • assess if a conflict is suitable for mediation
  • facilitate the mediation process
  • understand how mediation can be applied in a variety of contexts
  • respond to specific issues that may arise in the process (for example, family violence)
  • assist parties to document mediation agreements.
Program outline

Online learning

Mediation overview

  • ADR models
  • Facilitative mediation
  • Characteristics of a facilitative mediator
  • NMAS standards

Mediator skills

  • Communication skills
  • Mediation strategies
  • Ethics and self-care
  • Complexities in mediation

Mediation process

  • Process stages
  • Pre-mediation
  • Mediation formats
  • Agreements

Face-to-face workshops

  • Practical activities
  • Knowledge and skill consolidation
  • Simulated mediations with NMAS accredited coaches

Assessment day

  • Simulated client mediation sessions
  • Assessors to observe and identify required micro-skills for mediation
  • Successful completion enables NMAS accreditation
About the trainers

Lilia Szarski is an accredited mediator, family dispute resolution practitioner (FDRP) and experienced trainer, including of our Graduate Diploma of Family Dispute Resolution (FDR). Lilia is also a clinical supervisor and registered psychologist.

Astrid Horter is the Program Leader FDR and Mediation Training at RAV. She holds tertiary qualifications in law and psychology and is an experienced FDRP and child consultant. Astrid coordinates RAV’s Graduate Diploma of FDR, Mediation Training Short Course, and delivers training for RAV and external organisations. Astrid has extensive experience working in community organisations as a clinical supervisor, trainer and manager.

Why choose Relationships Australia Victoria?

Relationships Australia Victoria (RAV) has been delivering mediation and other dispute resolution services for over 30 years. Our training team members are highly-experienced, nationally-accredited mediators and deliver the course as an engaging and interactive experience. Feedback from our past students has been overwhelmingly positive and indicates that the skills and knowledge that they gain equips them to support clients and staff with a specific set of tools and structure to use.

Student feedback

We are committed to providing high quality training that leads to a positive student experience at RAV. Feedback is sought from all our students through formal and informal evaluations throughout the course and this informs the ongoing development of our training programs.

Our students consistently provide positive feedback about their experience of training with RAV.

  • "I really enjoyed the course. It was delivered with a mix of activities/role plays and information. Very clear and in depth."
  • "All the theory is relevant, and the role playing outcomes are all the things I will be applying to my new career in mediation."
  • RAV Training Team
  • (03) 8573 2222
  • Online or face-to-face. Please see the individual dates for more information. - To be advised
    • Starts 9:00am Tuesday 1 June 2021
      • 10 May: Online materials available, introductory webinar from 10am to 11:30am
      • 1, 2, 3 June: Face-to-face workshops in Camberwell, 9am to 5pm daily
      • 8 June: Assessment day (optional) in Camberwell
    • Starts 9:00am Tuesday 9 November 2021
      • 18 October: Online materials available, introductory webinar from 10am to 11:30am
      • 9, 10, 11 November: Face-to-face workshops in Camberwell, 9am to 5pm daily
      • 15 November: Assessment day (optional) in Camberwell
  • Please see the 'Course structure' section above.

    10 May: Online materials available, introductory webinar from 10am to 11:30am
    1, 2, 3 June: Face-to-face workshops in Camberwell, 9am to 5pm daily
    8 June: Assessment day (optional) in Camberwell

    18 October: Online materials available, introductory webinar 10am to 11:30am
    9, 10, 11 November: Face-to-face workshops in Camberwell, 9am to 5pm daily
    15 November: Assessment day (optional) in Camberwell
  • $4802 including GST (price includes course and optional assessment day)
  • Once you have registered for this course, our training team will contact you to provide confirmation of your enrolment.

    Please note: if you would like to enrol in the course only, without the additional assessment day, please contact us directly.

    We also offer a Mediation Skill Set (CHCSS00110) Short Course, which provides an entry pathway into our Graduate Diploma of Family Dispute Resolution (CHC81115).

Click here to apply