connectEDspace - support for young people

Young people can face all sorts of pressures – including problems at school, with friends or at home.
connectEDspace is a website by Relationships Australia Victoria (RAV), dedicated to young people to help provide all the information they need to deal with the stuff they go through each day.

Aboriginal Family and Relationship Support

RAV provides support to Aboriginal and Torres Strait Islander families and individuals to help strengthen family relationships.

Counselling provides an opportunity to talk with a professionally trained person to discuss couple issues, conflicts with friends, relationship breakdown, parenting, domestic violence, anxiety, depression, grief, sexual problems, childhood sexual abuse, stress and work related tensions and disputes.


Online Workshop: Managing Challenging Behaviours

Learn strategies to diffuse difficult situations, manage intense emotions, and move towards positive solutions.

Everyone gets frustrated or angry on occasion, particularly when they are under pressure. Most people deal with their anger and frustrations in ways that are socially acceptable and appropriate. Other people however, may deal with their anger and other strong emotions in unhelpful ways that do not lead to a resolution. They may even make the situation worse.

In this workshop, we will discuss and practice strategies that you can use to diffuse situations where clients, colleagues or community members may be exhibiting strong emotions and/or difficult behaviours. When using these strategies, it is important to have an understanding of your own particular triggers and how you can manage your own emotions.

Learning outcomes

By the end of this workshop, participants will be able to:

  • explain how and why people react to difficult situations physically and emotionally
  • apply strategies for helping others to manage emotions 
  • develop and apply effective communication skills
  • articulate and apply conflict management strategies
  • demonstrate an understanding of how to monitor and maintain self-care.

Ideal for

A range of workers in community organisations, social services, schools or businesses dealing with challenging clients or colleagues.

About the presenter

Samantha Winnick has a wealth of experience, working in the community services and training sector undertaking work including case management, client assessment, leading family violence programs, correctional programs and family services, youth work, protective care and community welfare programs.

Samantha has also worked in numerous, diverse high performing teams with the complexities that come with managing challenging environments. This experience extends to program development and delivery in an online environment.

  • RAV's Training and Development Team
  • (03) 8573 2222
  • This online, interactive training will be delivered live via Zoom video-conferencing. Further information will be provided upon registration. - To be advised
    • Starts 9:30am Tuesday 16 November 2021
  • Half-day online workshop from 9:30am-12:30pm.
  • $220 including GST.
  • Please note, in order to participate in this workshop, you will need access to the following:
    • Desktop or laptop computer
    • Reliable internet connection
    • Headphones
    • Microphone/speakers
    • Webcam (built in to your computer, or input separately)

Click here to apply