connectEDspace - support for young people

Young people can face all sorts of pressures – including problems at school, with friends or at home.
connectEDspace is a website by Relationships Australia Victoria (RAV), dedicated to young people to help provide all the information they need to deal with the stuff they go through each day.

Aboriginal Family and Relationship Support


RAV provides support to Aboriginal and Torres Strait Islander families and individuals to help strengthen family relationships.

Counselling provides an opportunity to talk with a professionally trained person to discuss couple issues, conflicts with friends, relationship breakdown, parenting, domestic violence, anxiety, depression, grief, sexual problems, childhood sexual abuse, stress and work related tensions and disputes.

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Evaluation in 2019/20

Counselling, family dispute resolution and Family Relationship Centres

We evaluated our funded counselling, family dispute resolution (FDR) and Family Relationship Centre services in 2020 through Standard Client Outcomes Reporting (SCORE). Evaluations from over 4600 clients indicated that overwhelmingly, these services support clients to feel listened to and understand, and work on and talk about what is important to them. Clients also reported significant satisfaction with the services provided. 

  • 98.7 per cent of clients felt listened to and understood.
  • 97.7 per cent of clients were satisfied with the counselling, FDR and Family Relationship Centre services that they received.
  • 98.7 per cent of clients reported that they felt better able to deal with the issues for which they sought help.

Continuous evaluation of other programs

We continue to evaluate our I like, like you program, Family Safety Navigation Program, and AccessResolve Property Mediation and conciliation service, with positive outcomes reported by the majority of clients accessing these services.

COVID-19 counselling and FDR survey

In April and May 2020, we surveyed clients in our counselling and FDR services about the impact of COVID-19 on family and household relationships, as well as the satisfaction and outcomes of the service received – particularly with respect to the telephone and video service modalities used during the pandemic. These were associated with strong service satisfaction.

  • Over 82 per cent of FDR and 88 per cent of counselling clients reporting that their practitioner listened to them and understood their issues.
  • More than 87 per cent of counselling clients reported that they were satisfied with the service they received.

early matters

In late 2019, we concluded a three-year mixed-method approach evaluation of our early matters program. The evaluation involved a combination of validated and fit-for-purpose tools combining qualitative and quantitative data, including pre- and post-program surveys to assess and measure outcomes.

  • The Home Visiting Service was associated with a 27 per cent reduction in the impact of significant issues on families, and a 30 per cent reduction in how stressed families were about their presenting issues.
  • The vast majority of teachers felt confident that their students would be able to develop healthier relationships following early matters children’s group programs.
  • Programs for parents were associated with increases in confidence with self-care and seeking support, and increased parental confidence in parental attachment with their new baby.

Support for Fathers

Results from our Support for Fathers project evaluation found that the practitioners were better equipped to support fathers after attending our workplace training program, with an 11 per cent statistically significant increase in confidence to engage dads in services, and a 15 per cent increase in practitioners feeling that they had the skills and knowledge to successfully engage with dads. Of fathers who attended our community information sessions, 85 per cent agreed that the session was relevant to them as a dad.

Tuning in to Teens

As part of a collaborative initiative with the Yarra Communities that Care initiative, RAV leads the coordination and delivery of the evidence-based program, Tuning in to Teens. An evaluation of the activities in 2019/20 indicates strong positive outcomes for participants.

  • 100 per cent of respondents were satisfied with the program.
  • 94.73 per cent of participants were doing things differently as a parent following the program.
  • 84.2 per cent of participants had increased confidence in responding to their children’s emotions.
  • 73.7 per cent felt they had increased connectedness with children.